PrismTech Customer Charter

Customer Success

PrismTech Customer Success In accordance with PrismTech's Core Values, we aim to get customers returning again and again. PrismTech does this by striving to provide the best quality products, with the highest quality support, with the best people, with a completely ethical approach, and going the extra mile to make YOU our customers successful.

Innovation

PrismTech Innovation PrismTech is a software products company and we commit to deliver you an excellent high quality professional software product not a work in progress that we then try to bill you endless hours of consultancy to fix. PrismTech's business model is plain and simple; you’ll find no-nonsense pricing and contracts to match.

Excellence

PrismTech Excellence As well as excellent high quality products we are really big on customer support and support to us means support – not idiot’s guide answers to your problems but a support group staffed by real engineers who will make sure you get your problem fixed or your question answered in a timely manner backed by service level agreements we live by not ignore.

Integrity

PrismTech Integrity PrismTech's price promise is that we ask a fair price for a fair service. We aim to lock you in with good products and good service not low cost entry deals that evaporate once your development is under way. Remember there is no such thing as a free lunch; if the deal looks too good to be true then it probably is. We also commit to delivering products 100% compliant with international standards so delivering complete customer vendor flexibility. We back this up where appropriate with Open Source Business Models with complete security of supply for our customers.