Assets and Cases

The Assets and Cases tab consists of four sub-tabs: Assets, Cases, License and Downloads. Initially, the Assets sub-tab is displayed.

  • Assets

    The Assets sub-tab displays the details of the selected contract (as described above) and the list of assets associated with the contract.

    An ‘asset’ is simply a product that has been purchased under the contract. The asset name, its product code and date of purchase are displayed. The asset name is a hyper link that can be clicked to display more detail on the asset.

    The additional detail that is displayed when the asset name is clicked includes the quantity of the asset that has been purchased and a full description of the asset. The downloadable versions of the asset are also displayed in a list under the detail.

    The list of downloadable versions of the asset provides the following information:

    • The name of the download
    • The detailed version number of the download, for example, V3.3.1
    • The date the version was released
    • An http link to the downloadable file.

    Clicking on the http link will enable you to download the file.

  • Cases

    The Cases sub-tab enables you to see all the cases that have been raised against a specific contract and to create new cases.

    To create a new case, click the ‘New Case’ button. Complete the required fields then click the ‘Submit’ button. For more information, see the PrismTech Technical Support Guidebook.

    To see the details of an existing case, click on the ‘Case Number’. You can edit, clone or close the case.

  • License

    The license sub-tab enables you to manage the licenses required for a contract. A list of assets is displayed initially. Click on the ‘+’ icon to display all the licenses associated with that asset.

    To manage the licenses for an asset, tick the check box next to the asset. The page is updated to show the number of licenses available to you, that is the difference between the number of licenses you have purchased and the number that have been supplied. Once the numbers are equal, you can no longer request new licenses. However, you can request to migrate or upgrade existing licenses.

    To request a new license, check the ‘Original’ radio button and click ‘Select’.

    The screen is updated to provide a form for you to enter the required information. Complete the following fields:

    • Host ID/IP Address: This information identifies the system on which you are installing the product. The installation instructions for the product typically describe how to obtain this information.
    • Host Name: This is usually obtained at the same time as the Host ID
    • Number of licenses: specify how many licenses you require.

    Click 'Submit'. Your request will be submitted and the license or licenses emailed to you. Please note that we are currently creating licenses manually so the will be a delay of up to 24 hours before you receive your license.

    If you wish to migrate a license, that is, to transfer a license from one machine to another, select the 'Migrate' radio button and click 'Select'. The screen is updated so that you can provide the Host ID of the new system. We also ask you to provide the original license file so that we can ensure that we provide a correct replacement.

    Please note that our licenses are normally non-transferable. Therefore, any request to migrate a license should be discussed with your account manager before you submit it. You will also be asked to confirm that you have completely removed our software from the original machine.

  • Downloads

    The ‘Downloads' tab provides a records of the downloads made for a particular contract. It lists the product, version, date of download and the name of the contact that downloaded it.