"We really want you as a PrismTech customer and once you are a customer we want to keep you. We aim to do this by delivering the highest quality products and through a commitment to the highest quality of technical support."
Keith Steele, CEO PrismTech
PrismTech provides world class support, delivering a timely, reliable service to ensure every customer's business success.
PrismTech offers customers a range of Support and Maintenance Programs to best fit their requirements.
Support Features
Knowledge base
Free installation support
Log & monitor an issue online
Optional extended life support
Standard Support offers an annual agreement designed for the developer or end user requiring 8x5 standard assistance.
Silver Support offers an annual agreement designed for the developer or end user requiring extended cover times and onsite assistance.
Gold Support offers an annual agreement designed for mission-critical systems which includes 24x7 Emergency Support.
Additional Support
Free Pre-Sales Support
For 30 days after the first download of a product receive free support. Pre-sales support questions will be answered on a 'best-effort' basis. Pre-sales Support includes the following features:
- Web-based Support System
- Standard Cover (8 hours per day, Monday-Friday)
- Service level Establishment
- Problem Report Acknowledgment and Response Times
- Technical Assistance
- Knowledge Base
Free Installation Support
PrismTech offers free installation support for our products. The Installation Support includes the following features:
- Web-based Support System
- Standard Cover (8 hours per day, Monday-Friday)
- Technical Assistance
- Knowledge Base