PrismTech provides world class support, delivering a timely, reliable service to ensure every customer's business success. We offer users a range of Support and Maintenance Programs to best fit customer's requirements.
Pre-sales questions prior to purchasing a product.
Free installation support for customers installing a product.
Standard Support offers an annual agreement designed for the developer or end user requiring assistance.
Silver Support offers an annual agreement designed for the developer or end user requiring assistance with extended cover times and on-site assistance.
Gold Support offers an annual agreement. Designed for mission-critical systems which includes 24x7 Emergency Support.
PrismTech’s Platinum Support is a specially adapted support program designed to meet customer’s specific requirements. For further details please Contact Us.
Compare the features of Standard, Silver and Gold Support Programs at a glance to see which program best fits your needs.
Response Time Commitments
At a glance view the Service level standards and the response time commitments and pledges for each of our Support Programs.
Optional Extended Life & Frozen support to cover the support of a product release beyond its planned product life to meet all your customers needs.