Support Programs

We provide world class support, delivering a timely, reliable service to ensure every customer's business success. We offer users a range of Support and Maintenance Programs to best fit customer's requirements.

Presales Support
Pre-sales questions prior to purchasing a product.

Installation Support
Free installation support for customers installing a product.

Standard Support
Standard Support offers an annual agreement designed for the developer or end user requiring assistance.

Silver Support
Silver Support offers an annual agreement designed for the developer or end user requiring assistance with extended cover times and on-site assistance.

Platinum Support
PrismTech’s Platinum Support is a specially adapted support program designed to meet customer’s specific requirements. For further details please Contact Us.

Comparison Matrix
Compare the features of Standard and Silver Support Programs at a glance to see which program best fits your needs.

Response Time Commitments
At a glance view the Service level standards and the response time commitments and pledges for each of our Support Programs.

Support Lifecycle
Optional Extended Life & Frozen support to cover the support of a product release beyond its planned product life to meet all your customers needs.