Support

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"We really want you as a customer and once you are a customer we want to keep you. We aim to do this by delivering the highest quality products and through a commitment to the highest quality of technical support."

Lawrence Ross, CEO

We provide world class support, delivering a timely, reliable service to ensure every customer's business success.

We offer customers a range of Support and Maintenance Programs to best fit their requirements.

Support Features

  • Knowledge baseKnowledge base
  • Free installation supportFree installation support
  • Log and monitor your issue onlineLog and monitor your issue online
  • Optional extended lifetime supportOptional extended life support

Our Standard Support Program offers an annual agreement designed for the developer or end user requiring 8x5 standard assistance.

Our Silver Support Program offers an annual agreement designed for the developer or end user requiring extended cover times and onsite assistance.

Additional Support

Free Pre-Sales Support

For 30 days after the first download of a product receive free support. Pre-sales support questions will be answered on a 'best-effort' basis. Pre-sales Support includes the following features:

  • Web-based Support System
  • Standard Cover (8 hours per day, Monday-Friday)
  • Service level Establishment
  • Problem Report Acknowledgment and Response Times
  • Technical Assistance
  • Knowledge Base

Free Installation Support

PrismTech offers free installation support for our products. The Installation Support includes the following features:

 

  • Web-based Support System
  • Standard Cover (8 hours per day, Monday-Friday)
  • Technical Assistance
  • Knowledge Base