We offer free Pre-sales Support for 30 days after the first download of a product. Pre-sales Support includes the following features:
- Web-based Support System
- Standard Cover 8x5
- Service level Establishment
- Problem Report Acknowledgment and Response Times
- Technical Assistance
- Knowledge Base
Pre-sales support questions will be answered on a 'best-effort' basis, so remember to check out the Knowledge Base in the Support Section to see if your support query has already been answered.