Standard Support and Maintenance Program

PrismTech's Standard Support and Maintenance program provides an effective solution to maximize your success with our products and offers the following features:

  • Clearly defined Service Level Agreement (SLA), with precise problem report acknowledgment and response times
  • Web reporting and tracking of product questions and incidents
  • Standard Support Coverage (8 x 5)
  • Continuous effort 8x5 on high severity issues
  • Dedicated Technical Engineers
  • Problem Escalation 
  • Knowledge Base
  • Update Center for download of Maintenance Releases and product patches
  • Minor Releases
  • Major Version upgrades (subscriptions only, available at additional cost to perpetual license holders)

This program provides the following benefits to customers:

  • Defined Service Levels
  • Access to dedicated technical engineers to help resolve issues or answer technical questions
  • Access to a wealth of on-line information through the growing database of technical articles, resolutions and advice
  • Downloadable releases and patches
  • Email notifications of new product releases and updates
  • Regular problem report status updates

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